General Terms and Conditions
of sale

1. Any person using the Chez Brens - Maison d'Hôtes website for booking purposes must be at least 18 years of age and have the legal capacity to enter into contracts.

2. The Customer may book a maximum of five (5) rooms per reservation on the site, either individually, for his/her personal needs, or professionally, on behalf of his/her company, for business groups, meetings, seminars or other purposes.

3. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for any reason attributable to the Customer will result in the cancellation of the reservation at the Customer's expense, without prejudice to any civil or criminal action against the Customer.


The present general conditions of sale define the rights and obligations of the parties in the context of the remote booking of services offered by Chez Brens - Maison d'Hôtes. They apply to all bookings made by internet via the Chez Brens - Maison d'Hôtes website.


These general terms and conditions of sale apply for as long as the services provided by Chez Brens - Maison d'Hôtes are online on the website.

Chez Brens - Maison d'Hôtes reserves the right to add to or modify these terms and conditions of sale at any time by publishing a new version on its website, which will automatically apply as soon as it is online.

The general terms and conditions of sale applicable are those in force on the date of booking.


3.1 Customer's choice of services :

The Customer chooses the services presented under his/her sole responsibility, without any liability on the part of Chez Brens - Maison d'Hôtes. The Customer is responsible for the nature, destination and terms and conditions of the reservation.

The Customer acknowledges that he/she has received the necessary advice and information to ensure that the offer is suited to his/her needs in order to make a reservation with full knowledge of the facts.

3.2. Booking process :

1. Le Client effectue sa réservation par l’intermédiaire du bon de commande dématérialisé available on the website.

2. The Customer attests to the truthfulness and accuracy of the information provided.

3. The Customer must follow a series of steps to complete the booking, including :

– Search for dates of stay, room category and rate ;

– Selection of one or more additional services such as wellness (except when the service is included in the price mentioned in the previous point);

– Check the details of the booking, its total cost and the applicable terms and conditions (general and special);

– Customer details ;

– Entering credit card details when requesting a guarantee or prepayment ;

– Consult and accept the general terms and conditions of sale and the special terms and conditions of sale for the fare booked before confirming the booking;

– Booking confirmation.

3.3. Acknowledgement of reservation :

An e-mail acknowledging receipt is sent to the Customer. This summarises the contract offer, the services booked, the prices, the total amount of the order, the conditions of sale relating to the tariff selected and accepted by the Customer, and the date on which the booking was made.

3.4. Reservation formation :

The booking is deemed to have been made when the booking is confirmed or when prepayment is made online by credit card.


1. The prices for booking services are indicated on the website and confirmed at the time of booking.

2. Prices shown are per room for the number of person(s) and date selected.

3. Prices are confirmed to the Customer in the commercial currency of the Guest House and are valid only for the period indicated on the site.

4. If Chez Brens - Maison d'Hôtes is debited in a currency other than that confirmed on the reservation, the Customer will be responsible for any exchange charges.

5. All bookings are payable in the local currency of the Guest House, unless otherwise indicated on site.

6. Unless otherwise stated on the site, additional services (wellbeing, special chef, etc.) are not included in the price and are displayed separately.

7. The tourist tax, shown on the rates page, is payable directly at the guest house.

8. Prices include VAT applicable on the date of the order. Any change in the applicable rate of VAT will automatically be reflected in the prices indicated on the date of invoicing.

9. Similarly, any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing.

10. Conversion into foreign currency is given for information only and is not contractual. Only the currency confirmed at the time of booking is guaranteed (if this currency is different from that used at the Guest House, any exchange charges will be borne by the Customer).

11. If a price implies that payment is made at the Maison d'Hôtes at the time of arrival or departure of your stay and the currency of the Client is not the same as that of the Guest House, the tariff debited by the Guest House may be different from that communicated at the time of booking, taking into account possible changes in exchange rates between the date of booking and the dates of stay at the Guest House.


1. To guarantee the reservation, the customer must provide his/her bank details, except in the case of special conditions or rates, by credit or debit card (Visa, Mastercard, American Express...), indicating the card number, its date of validity (the card must be valid at the time of the stay) and the visual cryptogram directly in the area provided for this purpose (entry secured by SSL encryption). The customer must present the credit card used to guarantee the reservation or make the prepayment at the Guest House. In order to prevent credit card fraud, the Gest House may ask the customer to show proof of identity.

2. Payment is debited at the Maison d'Hôtes during the stay, except in the case of special conditions or rates where payment is debited at the time of booking (online prepayment for certain rates). This prepayment is referred to as a deposit. In the case of a rate that is not prepaid online, La Maison d'Hôtes will ask the Customer, on arrival, for a security deposit or authorisation to debit the credit card, in order to guarantee payment of the sums corresponding to the services consumed on site.

3. In case of a no show (reservation not cancelled - Client not present) for a reservation guaranteed by credit card, La Maison d'Hôtes will debit the Client, as a fixed indemnity, for the amount of the first night on the credit card that was given as a reservation guarantee, and any additional nights of the reservation will be cancelled without charge unless otherwise indicated in the conditions of sale of the rate reserved. By making a reservation, the Customer expressly authorises the Guest House to proceed with the payment of the fixed indemnity.

4. At the time of pre-payment, the amount debited at the time of booking includes: the price of the accommodation, taxes relating to the accommodation, the price of the catering if breakfast is chosen, taxes relating to the catering and any additional services selected by the Customer.

5. In the case of a fare subject to online prepayment, the sum paid in advance, i.e. the deposit, is debited at the time of booking.


1. In accordance with article L 121-21, 12° of the French Consumer Code, the Customer does not have the right of withdrawal provided for in article L 121-21 of the French Consumer Code.

2. The conditions of sale for the fare booked specify the terms and conditions for cancelling and/or modifying the booking.

3. Bookings made in advance cannot be modified and/or cancelled. Sums paid in advance, i.e. deposits, will not be reimbursed. In this case, this is mentioned in the conditions of sale of the tariff.

4. When the conditions of sale of the rate booked allow it, the cancellation or modification of the reservation can be made directly with the Maison d'Hôtes, whose telephone number is specified on the confirmation of the reservation sent by e-mail.

5. If the stay is interrupted, the full price agreed will be collected. In the case of pre-payment bookings, no refund will be made.

6. Unless otherwise expressly agreed, the Customer must leave the room before 11.00 am on the day the reservation ends. Failure to do so will result in an additional night being charged.

7. All bookings are by name only and may under no circumstances be transferred to a third party, whether free of charge or in return for payment.


In the event of an exceptional event or of it being impossible to make the reserved room available to the Customer, or in the event of force majeure, the Guest House reserves the right to arrange for the Customer to be accommodated in a hotel of an equivalent category for services of the same nature, provided that the Customer has been informed in advance. Any additional cost of the room, transport between the two hotels and a telephone call will be charged to the hotel initially booked.


1. In application of the regulations in force in France, upon arrival at the Guest House, the Customer will be asked to complete a police form. To do this, the Customer will be asked to show proof of identity in order to check whether or not they need to complete the police form.

2. The Client must comply with the House Rules available at the Reception of the Guest House. In the event of non-compliance with these Rules, the Guest House will be obliged to ask the Client to leave the Guest House without any compensation and/or without any refund if payment has already been made. If no payment has yet been made, the Client must pay the full price of the stay (nights used plus nights booked but not yet used) before leaving the establishment.

3. Chez Brens - Maison d'Hôtes offers free WIFI access. The Customer undertakes not to use its computer resources for the purposes of reproduction, representation, making available or communication to the public of any goods protected by copyright or a related right without the authorisation of the holders of these rights or in violation of their rights.


The photographs on the site are not contractually binding. Although the Gest House makes every effort to ensure that the photographs, graphics and texts reproduced to illustrate the Gest House give as accurate an idea as possible of the accommodation offered, variations may occur, particularly due to changes in furniture or possible renovations.

Chez Brens - Maison d'Hôtes may not be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the fault of a third party, the fault of the Customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorised prepayment by the bearer's bank.


The Site may contain technical, typographical or other inaccuracies or errors in connection with the information displayed on the Site, including but not limited to rates, charges or availability applicable to the transaction. Chez Brens - Maison d'Hôtes accepts no responsibility for any such errors, inaccuracies or omissions. Chez Brens - Maison d'Hôtes reserves the right not to honour reservations or information affected by such errors, inaccuracies or omissions. Chez Brens - Maison d'Hôtes shall have the right to make changes, corrections, cancellations and/or improvements to the information or reservations based on such information at any time, including after the reservation has been confirmed.


Complaints relating to the non-execution or poor execution of hotel services must, under penalty of foreclosure, be brought to the attention of Chez Brens - Maison d'Hôtes in writing within eight days of the date of departure from the Guest House, directly to the Guest House.

If you have any complaints about your hotel reservation, please contact Customer Services.
Go to the section « Contact ».

You can also write to us :
Chez Brens – Maison d’Hôtes,
54 avenue de la plage,
33470 Gujan-Mestras, FRANCE.


Force majeure refers to any event external to the parties that is both unforeseeable and insurmountable, preventing either the Client or the hotelier from fulfilling all or part of the obligations set out in the contract. Cases of force majeure or fortuitous events are those usually recognised by the jurisprudence of the French Courts and Tribunals.

Each party may not be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party shall bear the costs arising therefrom.


1. The Customer is informed on each of the personal data collection forms of the compulsory or optional nature of the answers by the presence of an asterisk.

2. In the absence of information identified as compulsory, Chez Brens - Maison d'Hôtes may not be able to register a reservation and handle any complaints.

3. The information processed is intended for Chez Brens - Maison d'Hôtes and its partners (in particular the online payment service provider).

4. In the context of pre-contractual measures with a view to booking or executing the hotel reservation contract, La Maison d'Hôtes and its partners may, each insofar as it is concerned, receive identity data, personal and professional data, and economic and financial information, particularly for the purposes of hotel reservations and complaint management.

5. The Customer authorises Chez Brens - Maison d'Hôtes to communicate his/her personal data to third parties, provided that such communication is compatible with the performance of the operations incumbent upon Chez Brens - Maison d'Hôtes under these general conditions.

6. In particular, when paying online, the Customer's bank details must be transmitted by the payment service provider to the bank of La Maison d'Hôtes, in order to execute the hotel reservation contract. However, the Customer consents to this transfer, which is necessary for the execution of his/her reservation. The payment service provider, in its capacity as a professional, has undertaken to Chez Brens - Maison d'Hôtes to take all security measures and to respect the confidentiality of the data for the aforementioned data transfers.

7. Customers have the right to object, free of charge, to their personal data being used for canvassing purposes, particularly commercial canvassing. In accordance with the French Data Protection Act of 6 January 1978, he/she also has the right to object on legitimate grounds, and the right to query, access and rectify data concerning him/her by writing to Chez Brens - Maison d'Hôtes may, in particular, send its newsletter, promotional offers and a satisfaction questionnaire to its Customers by e-mail following their hotel stay, providing the Customer with an unsubscribe link at the bottom of each commercial prospecting e-mail.


1. Entering the required bank details and accepting these general terms and conditions and the booking voucher or request constitutes an electronic signature which has the same value between the parties as a handwritten signature.

2. The computerised records kept in the Chez Brens - Maison d'Hôtes computer systems are kept in reasonable conditions of security and are considered as proof of the communications, orders and payments that have taken place between the parties.

3. The Customer is informed that his/her IP address may be recorded at the time of booking.


The contract and the general terms and conditions of sale are governed by French law.

In the event of any dispute relating to these general terms and conditions of sale or to the performance of the contract, the Customer shall contact the Guest House.

In the event of a dispute that has not been resolved amicably within 30 days of the Customer Service being contacted, the Tribunal de Grande Instance de Paris shall have sole jurisdiction.

It is specified that the documents forming the contractual commitments between the parties are, in descending order of priority, the reservation form or request (including the special conditions of the fare booked) and these general conditions. In the event of any contradiction between the booking form and the general terms and conditions, the provisions of the booking form shall be the only ones applicable to the obligation in question.